Customer reviews on our website are submitted by real consumers who have bought and used the product.
Click here to read more about our principles for customer reviews.
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Kedves Ilona!
Elnézését kérjük, de legyen szíves árulja el, hogy ha Ön egy 46 karakteres mondatot szeretne egy 35 mm hosszú felületre gravírozni, akkor azt hogy oldaná meg, hogy a betűméret ennél nagyobb legyen? 35 mm / 46 karakter = 0,76 mm egy karakter vagy betű. Az Ön esetében ez ráadásul egy kézírást utánzó karakter típus volt, ami még jobban nehezíti az olvasást. Ha tud adni valamilyen jól használható javaslatot, használni fogjuk.
Egyébként 0,3 mm karakter méretig tudunk olvasható szöveget gravírozni, és azt nem tudjuk kitalálni, hogy kinek mi a szándéka vele, miért szeretne olyan kis méretet. Mi megcsináljuk kérésre, amilyenre a vevő kéri. Az optimalizálás nem konkrét változtatást jelent, hanem pl. a szöveg elhelyezés pontosítása középre, vagy ha esetleg helyesírási hiba van a szövegben, akkor arra külön rákérdezünk, hogy szándékos-e.
Üdvözlettel
BALCANO TEAM
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Kedves Mária!
Elnézést kérünk a tévedésért!
Kárpótlásul 1000 Ft értékű törzsvásárlói pontot írtunk jóvá a felhasztnálói fiókjában, ami az eddig gyűjtött pontokkal együtt beváltható lesz a következő megrendelésénél.
Üdvözlettel:
BALCANO TEAM
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Dear Dimitri,
Please accept our apologies for the inconvenience. Of course, we will handle the matter directly with the courier service.
We have already contacted you via a personal email and offered several options for compensation.
Customer satisfaction remains our highest priority.
Kind regards,
BALCANO Team
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Webshop usability, transparency, customer experience:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
An expensive bracelet I ordered on a Monday arrived on Wednesday (in December). A less expensive bracelet I ordered on the 5th of February has still not arrived.
We do not understand this kind of accusation, especially since we took action on our side within half a day.
The evening order was already dispatched by UPS the next day at noon, which is clearly visible in the tracking:
"Ship To ROTTERDAM NL
Past Event Label Created Hungary 02/06/2026, 12:05 P.M."
According to the tracking, you also requested an address change in the meantime.
Unfortunately, we have no control over the courier service’s operations, which is why their contact details are provided so that any delivery issues can be discussed directly with them.
Furthermore, the shipping process is never related to the value of the ordered goods.
We are sorry for the inconvenience you experienced, but it is not justified to blame us for this.
Please contact UPS directly regarding the delivery.
Best regards,
BALCANO TEAM
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?: