Terms of delivery, pick-up options
The Service Provider ensures the proper packaging of the ordered Product and the sending of the accompanying documents.
Orders placed on the Webshop will be delivered by UPS courier service to the address provided by the Customer during the online order. The package will be sent as a secured shipment.
The courier service delivers orders from 08:00 to 17:00, Monday to Friday. If the Customer is not present at the given address during this period, it is advisable to provide an address (workplace address) as the delivery address, where the Customer can certainly receive the ordered product during the delivery period.
When sending the shipment, the Service Provider will send the tracking number of the package by e - mail for the Customer. With its help the Customer may follow up the path of the package in the special Parcel tracking part of the UPS courier service webite.
If the courier cannot find the Customer at the delivery address on the first delivery, he / she will leave a notice in the mailbox or at the door with a phone number. The next day the package will be delivered again, or the Customer has the opportunity to arrange another date with the courier at the telephone number provided in the notice.
The courier service will try a total of three deliveries, however, if the 3rd delivery fails - for reasons attributable to the Customer - the courier will return the product to the Service Provider and the Service Provider may resell it and cancel the order. In this case, the purchase price paid by the Customer at the time of ordering will be refunded after deducting the shipping cost.
You have more options such as to receive the package to another address, another date, or to pick it up directly at a UPS Access Point location or a UPS Customer Centre. You may learn more about the delivery possibilities at the ups.com website.
If the Customer has reached the free delivery limit as a regular customer, but has not received the shipment and it has been delivered back to the address of the Service Provider, the announced delivery cost will be deducted from the refundable purchase price.
The Service Provider shall inform the Customer in advance about the cost of delivery during the process of placing the order, as well as on the dedicated interfaces of the Webshop.
Delivery fee: 9.99 €
Delivery fee in case of withdrawal or exchange: 19.99 €
For all loyalty customer on orders over 59,00 €, we provide free delivery!
Registration is free, which you can do before the purchase in the window in the upper right corner of the webshop, or at the end of the purchase.
Shipping insurance for free shipping by size exchange or withdrawal.
Size exchange shipping insurance fee: 4.99 €
WE HAVE GOOD NEWS FOR YOU!
If you are a registered loyalty customer, we will pay the delivery fee for you and the shipping for the returned or exchanged products is free of any charge!
SO THERE IS NO RISK AT ALL!
If you don't like the product or it's not the right size, at your request, we will send a courier to return the jewelry you don't need and if you have selected any other jewelry, it will be sent at the same time!
If you have not yet signed up, do it now! So all deliveries on orders over 59,00 € will be free of charge for you.
The final amount to be paid is always shown at the end of the cart.
Delivery time by destination country:
All countries in European Union: 1 business day
Of course, the Service Provider strives for fast service and most packages will be dispatched (if the order arrives before 12:00 (GMT+2)) on the same day.
The Service Provider informs the Customer in advance about the expected date of delivery of the Product, however, the notices and announcements related to the delivery of the Products - especially the expected date of delivery - are for information purposes only, they do not become part of the contract. Based on this, neither the Service Provider nor the Customer may file a claim for damages to the other party in case of failure or failure to state the statements and information made in connection with the delivery.
In the event of a delay by the Service Provider, the Customer, who qualifies as a consumer, is entitled to set an additional deadline. If the Service Provider fails to perform within the additional period, the consumer is entitled to withdraw from the contract.
The consumer is entitled to withdraw from the contract without setting an additional period if:
- the Service Provider has refused to perform the contract; or
- the contract should have been performed according to the agreement of the parties or because of the recognizable purpose of the service at the specified time of performance, and not at other times.
Upon delivery of the ordered products, the Customer must ensure that the package is undamaged in the presence of the courier. In the event of a damaged package, the Customer may refuse to accept it whichmust be recorded by the courier. The Customer may only accept a damaged package at his / her own risk. In such a case, the Service Provider shall not be liable for any damaged, defective or incomplete products.
We use the following two different sized shipping boxes to deliver your jewelry order.