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Customer satisfaction summary (9526 reviews)
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"A színe miatt"
Kedves Melinda!
Ez a valódi arany színe. Ez alatt azt értjük, hogy nem a 14 karátos arany ötvözet színe, ahol alig több, mint a fele arany, mert azoknak a fémeknek a színét az ötvöző anyagok megváltoztatják. Mivel mi majdnem teljesen tiszta aranyat használunk, ezért a szín adott, azon nem lehet változtatni, csak az arany mennyiségének a csökkentésével.
Reméljük, hogy ennek elllenére öröme lesz a megvásárolt ékszerben.
Üdvözlettel
BALCANO TEAM
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Minden rendben volt. Méretek szerencsére jók.
Annyi csalódásom van, hogy amit a zsákbamacska ajándék ékszerben kaptunk fülbelvaló hibás , mert nincs rajta a gyöngy. Ezért csalódott vagyok még ha nem is fizettem érte. Egy ragasztással megoldottam, de azért így nem annyira felpezsdítő. Esküvőre pont jó lett volna,de így már nem teszem be, mert ha kiesik a ragasztott része az gáz.
Kedves Bernadett!
Azért nincsenek párban a karikagyűrűk, mert önmagukban is megvásárolhatók, viszont ha bármelyiket megnyitja és lejebb teker az oldalon, ott találja a párját, sőt, páros ajánlat is szerepel kedvezménnyel.
A hibás zsákbamacska termékért elnézést kérünk!
Csomagolásnál még biztosan nem látszott rajta a hiba. Viszont nem szeretnénk, hogy csalódottan távozzon webshopunkból, ezért a felhasználói fiókjában 5000 Ft értékű levásárolható törzsvásárlói pontokat írtunk jóvá.
És gratulálunk az esküvőhöz!
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BALCANO TEAM
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Kedves Miklós!
Az SMS értesítési szolgáltatásra előfizettünk, és minden csomag esetében kellene küldjenek.
A csomagautomatával kapcsolatban a következőt találtuk a rendszerünkben:
Csomagautomata címe a megrendelésében:
Cím: 1048 BUDAPEST IV. KER. Külső Szilágyi út 4.
Csomagautomata címe a GLS trackingben, ahova berakták a csomagját:
Cím: 1048 BUDAPEST IV. KER. Külső Szilágyi út 4.
Nem látunk különbséget, így a GLS ügyfélszolgálat is ugyanezt fogja mondani. Ha mégis bármilyen félreértés történt volna, akkor a futárszolgálat nevében is elnézést kérünk a kellemetlenségért.
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BALCANO TEAM
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De sajnos a díszcsomagolást az egyik gyűrűre nem kaptuk meg.
Kedves Erika!
Kérem ellenőrizze a megrendelés visszaigazolásában, hogy Ön csak az egyik dobozra kérte a díszcsomagolást, amit meg is csináltunk.
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BALCANO TEAM
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