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Customer satisfaction summary (9507 reviews)
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Minden rendben volt. Méretek szerencsére jók.
Annyi csalódásom van, hogy amit a zsákbamacska ajándék ékszerben kaptunk fülbelvaló hibás , mert nincs rajta a gyöngy. Ezért csalódott vagyok még ha nem is fizettem érte. Egy ragasztással megoldottam, de azért így nem annyira felpezsdítő. Esküvőre pont jó lett volna,de így már nem teszem be, mert ha kiesik a ragasztott része az gáz.
Kedves Bernadett!
Azért nincsenek párban a karikagyűrűk, mert önmagukban is megvásárolhatók, viszont ha bármelyiket megnyitja és lejebb teker az oldalon, ott találja a párját, sőt, páros ajánlat is szerepel kedvezménnyel.
A hibás zsákbamacska termékért elnézést kérünk!
Csomagolásnál még biztosan nem látszott rajta a hiba. Viszont nem szeretnénk, hogy csalódottan távozzon webshopunkból, ezért a felhasználói fiókjában 5000 Ft értékű levásárolható törzsvásárlói pontokat írtunk jóvá.
És gratulálunk az esküvőhöz!
Üdvözlettel
BALCANO TEAM
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Kedves Miklós!
Az SMS értesítési szolgáltatásra előfizettünk, és minden csomag esetében kellene küldjenek.
A csomagautomatával kapcsolatban a következőt találtuk a rendszerünkben:
Csomagautomata címe a megrendelésében:
Cím: 1048 BUDAPEST IV. KER. Külső Szilágyi út 4.
Csomagautomata címe a GLS trackingben, ahova berakták a csomagját:
Cím: 1048 BUDAPEST IV. KER. Külső Szilágyi út 4.
Nem látunk különbséget, így a GLS ügyfélszolgálat is ugyanezt fogja mondani. Ha mégis bármilyen félreértés történt volna, akkor a futárszolgálat nevében is elnézést kérünk a kellemetlenségért.
Üdvözlettel
BALCANO TEAM
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De sajnos a díszcsomagolást az egyik gyűrűre nem kaptuk meg.
Kedves Erika!
Kérem ellenőrizze a megrendelés visszaigazolásában, hogy Ön csak az egyik dobozra kérte a díszcsomagolást, amit meg is csináltunk.
Üdvözlettel
BALCANO TEAM
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Kedves Ilona!
Elnézését kérjük, de legyen szíves árulja el, hogy ha Ön egy 46 karakteres mondatot szeretne egy 35 mm hosszú felületre gravírozni, akkor azt hogy oldaná meg, hogy a betűméret ennél nagyobb legyen? 35 mm / 46 karakter = 0,76 mm egy karakter vagy betű. Az Ön esetében ez ráadásul egy kézírást utánzó karakter típus volt, ami még jobban nehezíti az olvasást. Ha tud adni valamilyen jól használható javaslatot, használni fogjuk.
Egyébként 0,3 mm karakter méretig tudunk olvasható szöveget gravírozni, és azt nem tudjuk kitalálni, hogy kinek mi a szándéka vele, miért szeretne olyan kis méretet. Mi megcsináljuk kérésre, amilyenre a vevő kéri. Az optimalizálás nem konkrét változtatást jelent, hanem pl. a szöveg elhelyezés pontosítása középre, vagy ha esetleg helyesírási hiba van a szövegben, akkor arra külön rákérdezünk, hogy szándékos-e.
Üdvözlettel
BALCANO TEAM
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Kedves Mária!
Elnézést kérünk a tévedésért!
Kárpótlásul 1000 Ft értékű törzsvásárlói pontot írtunk jóvá a felhasztnálói fiókjában, ami az eddig gyűjtött pontokkal együtt beváltható lesz a következő megrendelésénél.
Üdvözlettel:
BALCANO TEAM
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