Customer reviews on our website are submitted by real consumers who have bought and used the product.
Click here to read more about our principles for customer reviews.
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Dear Dimitri,
Please accept our apologies for the inconvenience. Of course, we will handle the matter directly with the courier service.
We have already contacted you via a personal email and offered several options for compensation.
Customer satisfaction remains our highest priority.
Kind regards,
BALCANO Team
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
An expensive bracelet I ordered on a Monday arrived on Wednesday (in December). A less expensive bracelet I ordered on the 5th of February has still not arrived.
We do not understand this kind of accusation, especially since we took action on our side within half a day.
The evening order was already dispatched by UPS the next day at noon, which is clearly visible in the tracking:
"Ship To ROTTERDAM NL
Past Event Label Created Hungary 02/06/2026, 12:05 P.M."
According to the tracking, you also requested an address change in the meantime.
Unfortunately, we have no control over the courier service’s operations, which is why their contact details are provided so that any delivery issues can be discussed directly with them.
Furthermore, the shipping process is never related to the value of the ordered goods.
We are sorry for the inconvenience you experienced, but it is not justified to blame us for this.
Please contact UPS directly regarding the delivery.
Best regards,
BALCANO TEAM
Quality of the jewelry (finishing, comfort):
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Nous sommes désolés, mais étant donné que les produits ajoutés à votre panier sont immédiatement retirés du stock, nous ne pouvons pas conserver indéfiniment le contenu de votre panier.
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
We wish you good health and great joy while wearing Atlantis jewelry.
Dear Lilian, The package is on the way back to us, because you have chosen a wrong country for the delivery! (We have checked it and your address is GB, but you have chosen Greece.) Once we receive the package we will refund the full paid amount.
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?: