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Customer satisfaction summary (8691 reviews)
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Quality of the jewelry (finishing, comfort):
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Kedves Gábor! Sajnáljuk, hogy nem nyerte el a tetszését a termék. Ha a nyaklánc belsején talált polírozási hiányosságot, azt nem is lehet tökéletesre polírozni ilyen láncoknál. Ha mégis úgy érzi, hogy a termék hibás, természetesen visszavásároljuk.
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Kedves Andrea! Biztos lehet benne, hogy válaszolni fognak, de hétvégén és ünnepnapokon a mi ügyfélszolgálatunk sem dolgozik. Utánanézünk és ha véletlen hibáztunk, pótoljuk!
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Kedves Mónika! Elnézést a késői válaszért! Az Ön megrendelésében 2 db díszdoboz szerepelt és azokat el is küldtük a csomagban. 1 karkötőköz viszont nem kért díszdobozt ezért azt nem is küldtünk el.
Mivel új jogszabály szerintt a kiküldött díszdobozok után külön termékdíjat kell fizessünk, és a legtöbb esetben a vásárlóinknak egyébként sincs rá szüksége, ezért úgy oldottuk meg, hogy ha igényli, akkor továbbra is ingyen küldjük, de a kosárba kell helyezni, hogy ne küldjük el feleslegesen abban az esetben ha nincs rá szüksége.
Ügyfélszolgálatunk kereste telefonon is, de sikertelenül.
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Kedves Gábor, amire ön gondol az ugyanaz a karkötő amit Black Friday alkalomból az akkori speciális 50% kedvezménnyel vásárolt meg. Egyébként ez az alapára a karkötőnek.
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Kedves vásárlónk! Köszönjük a megrendelését és sajnáljuk ha csalódott a szállítási költség miatt, de egyben kérjük a megértését, mivel kis értékű megrendeléseknél teljesen ráfizetéses számunkra ha átvállaljuk az egyébként közel 2000.-Ft szállítási költséget (mi ennyit fizetünk a GLS-nek minden szállítás esetén). A 15 000.-Ft feletti vásárlások esetén továbbra is átvállaljuk, de kisebb értékű megrendelések esetén csak egy részét (ezért fizetett "csak" 1 190.-Ft-ot, ami tudjuk, hogy nem kevés, de kb. 800.- Ft-ot így is mi fizettünk ön helyett).
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Örömmel vennénk ha azt is leírná, hogy pontosabban mire gondolt.🙂
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Kedves Vásárlónk! A gravírozást egy az egyben az ön kívánsága szerint készítettük el. Azt az opciót választotta, hogy "nem módosítható". Ebben az esetben mindig pontosan a megrendelés alapján készítjük el. A gravírozás tökéletesen olvasható (persze így valószínűleg csak nagyítás alatt, hiszen ön 76 karakteres szöveget írt rá egy 22 mm-es medálra, így a karakterek magassága hozzávetőleg 0,5 mm. Van aki direkt így kéri, nem mi döntjük el, hogy ön mit szeretne.
Amennyiben valaki kijelöli, hogy "módosítható", úgy valószínűsítjük, hogy nincs teljesen tisztában minden részlettel és ha szükséges fel is vesszük vele a kapcsolatot és felhívjuk a figyelmét többek között az ilyen részletekre is.
Reméljük azonban, hogy a minőséggel meg van elégedve. Használja egészséggel és köszönjük a vásárlást!
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