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Customer satisfaction summary (9228 reviews)
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Sajnos rossz,tapasztalatom van a gravírt illetően
Nem jelezték,hogy nem lesz kivehető a az általam kiválasztott szöveg
A szöveg teljesen éles és olvasható, persze vagy jó látás, vagy nagyító szükséges hozzá.
Sokan kérnek ilyen megoldást.
Véleményünk szerint ha Ön egy 12 mm teljes átmérőjű charmra egy 16 karakteres szöveget kér gravírozni, amit a telefonján vagy a számítógépén nagyításban nézett, akkor evidens, hogy ha még két oldalt elmarad kb. 1,5 - 1,5 mm, a teljes szöveg 9 mm/16 karakter, tehát 0,56 mm lesz egy karakter (betű) nagysága.
Ott volt a jól láthatóan méretezett kép a terméklapon.
Ha úgy gondolta, hogy nem teljesen érthető, akkor megkérdezhette volna az ügyfélszolgálatunkat, mert mindenre szinte azonnal válaszolunk.
Köszönjük szépen az erős lepontozást egy egyébként első osztályú ékszer és szolgáltatás esetében.
További szép napot kívánunk!
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A szine miatt nem hiszem, hogy rendelek.
Kedves Ilona!
Sajnáljuk, hogy Önnek nem testszik a valódi arany színe!
Ez nem bizsu kinézet, hanem ez a színe a valódi, tiszta aranynak. Az arany az sárga, de minél kisebb tisztaságú, tehát 18K, vagy 14K, annál kevésbé látszik az arany valódi sárga színe az ötvöző anyagok miatt.
Mivel európai ékszerboltokban ritkán értékesítenek 18K feletti tisztaságú arany ékszereket, ezért kevesen ismerik a valódi arany színét és ez érthető is.
A mi ékszereink pontosan azért sárgábbak, mert közel 22K karátos tisztaságú az arany bevonat rajtuk.
Ezt kevesen alkalmazzák, viszont mi, a tökéletes antiallergén tulajdonságok megőrzése érdekében erre is figyelünk.
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Kedves Dorina!
Sajnáljuk a kellemetlenséget, de nem mi hibáztunk.
A kísárő kártya generáló rendszerünk tökéletesen működik, de az Ön által megrendelt fekete hátterű kártyán mindösszesen egy kis piros szívecske volt, de semmi szöveg. Ezt Önnek is látnia kellett, mert a lementett kártya képe mindig megmarad és a megrendelés visszaigazolásában található linken meg is tudja nyitni és ellenőrizni.
(Azt mi nem tudhatjuk, hogy Ön milyen szöveget szeretett volna ha nem volt rajta.)
Köszönjük a megértést!
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Kedves Szilvi!
Sajnáljuk, hogy csalódott, de az nem a mi hibánk volt, hiszen 3 helyen van közölve (még a képen is) a lánc vastagsága.
Az ékszer minőségének a leértékelését a csillagokkal, viszont így sem értjük, hiszen az első osztályú!
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Kedves Ágnes!
A 7 mm szélesség és 1,7 mm vastagság véleményünk szerint mindenhol pontosan ugyanennyit jelent, és ez a képen és a leírásban is szerepel.
Megpróbáljuk a lehető legjobban szemlélteti a termékeinket minden tekintetben, de ettől többet nem tehetünk!
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Kedves Vásárlók!
Egyezteteünk a futárszolgálattal, hogy mi volt az oka a téves csomagpontra kézbesítésnek. Mi minden esetben a megrendelésben megadott címet jelöljük meg a kézbesítás helyszínének.
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Kedves Mónika! Elnézést a késői válaszért! Az Ön megrendelésében 2 db díszdoboz szerepelt és azokat el is küldtük a csomagban. 1 karkötőköz viszont nem kért díszdobozt ezért azt nem is küldtünk el.
Mivel új jogszabály szerintt a kiküldött díszdobozok után külön termékdíjat kell fizessünk, és a legtöbb esetben a vásárlóinknak egyébként sincs rá szüksége, ezért úgy oldottuk meg, hogy ha igényli, akkor továbbra is ingyen küldjük, de a kosárba kell helyezni, hogy ne küldjük el feleslegesen abban az esetben ha nincs rá szüksége.
Ügyfélszolgálatunk kereste telefonon is, de sikertelenül.
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Kedves Gábor, amire ön gondol az ugyanaz a karkötő amit Black Friday alkalomból az akkori speciális 50% kedvezménnyel vásárolt meg. Egyébként ez az alapára a karkötőnek.
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Kedves vásárlónk! Köszönjük a megrendelését és sajnáljuk ha csalódott a szállítási költség miatt, de egyben kérjük a megértését, mivel kis értékű megrendeléseknél teljesen ráfizetéses számunkra ha átvállaljuk az egyébként közel 2000.-Ft szállítási költséget (mi ennyit fizetünk a GLS-nek minden szállítás esetén). A 15 000.-Ft feletti vásárlások esetén továbbra is átvállaljuk, de kisebb értékű megrendelések esetén csak egy részét (ezért fizetett "csak" 1 190.-Ft-ot, ami tudjuk, hogy nem kevés, de kb. 800.- Ft-ot így is mi fizettünk ön helyett).
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Örömmel vennénk ha azt is leírná, hogy pontosabban mire gondolt.🙂
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